Company Response Review Report Review
Okay

Luke Submitted this review about Top Notch Auto Transport
Review made Live: 8/30/2012 1:08:00 PM
I have to say, my car pick up, drop off, and actual transport was great. Working with Top Notch as a broker to get in touch with the actual transport company was a pain. I found Bill a little difficult to work with. We set up the account fine, got the quote, date, and contract all lined up. This transport was being paid for by my company, so I handed him over to our administrator, who provided him with the company credit card for the deposit. I got a voicemail about a week later that said he wasn't sure what he did with the company card and he needed that info again. I called and left 3 voicemails for Bill over the course of the next 2 weeks and never heard back from him until the day before transport. This had me worried that the carrier might not come at all if they didn't have the info to pay for the deposit (let alone the fact that he "lost" my company credit card info). We eventually got things squared away. Again, the actual transport company and carrier that we worked with after Top Notch was great. The process of getting it set up and the lack of communication was unacceptable for my purposes. With so many other companies out there, I would go with someone else next time.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Minnesota
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3880
Quote or Order Cost:
$1065

Company Response
Terry Williams from Top Notch Auto Transport Submitted this response.
Response Date: 8/30/2012 1:34:00 PM
Bill 360-975-3584 or 360-553-4220...You can Email me at bill@topnotchautotransport.com .... Thanks Luke for giving Honest feedback. I admit, communication was difficult, as I had explained during our last conversation we were having issues with our phone system. We did run into problems with the company credit card that I tried to resolve by reaching the accountant on your end that was handling the finances with no results until you and I were on the phone together and you were able to pass my call to her. The card wasn't lost, just labeled in our system under her name not yours, which is who we had the rest of the order under. It was a simple mistake, but after speaking with her and you on the day it was picked up, which happened on the day you had hoped for, everything was cleared up. I am happy the trip of your vehicle went as planned. take care and I hope you enjoy your new location.