Company Response Review Report Review
Trouble free

Edward Gilkison Submitted this review about TNT Transport Services
Review made Live: 3/22/2012 4:31:00 PM
TNT moved two vehicles as part of our relocation from Virginia to California. TNT was recommended by the Sales-Estimator for our van line, who had personal experience with the company. I was very pleased with the results.

TNT offers pick-up and delivery, depot drop-off/pick-up, or a combination.

I opted for home pickup of the first vehicle, a 2009 Toyota van, with depot delivery in California because I was told that the drop-off depot was over 75 miles away near Baltimore. The cost was $1,550.

During the pickup, I learned that TNT actually had a depot arrangement in Gainesville, Va abot ten miles from my home. I told Robin and she offered to change the contract on the second vehicle to a depot pickup, and drop. I saved $200 over the original quote on that.

Both arrived in good shape. The first was waiting when I arrived in Ca.; the second was available until the day before our departure and arrived few days before the advertised date.

Very nicely done.
Shipment Details
Origin State:
Virginia
Pickup:
Early
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
96653 & 96654
Quote or Order Cost:
$1550

Company Response
Karen Rodriguez from TNT Transport Services Submitted this response.
Response Date: 3/27/2012 1:42:00 PM
Thank you so much for your sincere feedback Mr. Gilkison. TNT always strives to provide superior customer service and as your dedicated coordinator, I wanted to make sure you had every available option clearly explained to you so you would have the peace of mind that you did indeed choose the best Transport Company for your move. With all the stresses and challenges you already have to deal with during a move, we at TNT endeavor to make the vehicle transport portion as stress-free as possible for you. Thanks again and enjoy California! Robin Koszalinski 800-822-2941 ext 2521 rkoszalinski@tnt-inc.com