First and Last time using this company

Jill J Submitted this review about TMShipping
Review made Live: 5/5/2019 7:13:00 PM
I had hired this company to ship my SUV from Miami to Houston over a month before the actual date. I kept calling and checking in every few days to see if they had found out which day my car would be picked up (this was my first time shipping a car). Everytime, their answer was "They're working on it and will get back to me soon". The week of my departure day, I called the company to see when my car could be picked up and they said the next day BUT the car would get to my location 2 days before I did. Being that I didn't have any contacts in Houston, I didn't want my car to be left in some random parking lot for 3 days without any supervision. So I declined and asked if they could get the car to me a day or 2 after my arrival and I could get a rent car in the meantime. They agreed. The day before I'm supposed to leave, I still haven't gotten a call from the company rep (not going to mention his name) and I call and they still can't get my vehicle picked up. And if I want it picked up the day we previously agreed on, I would have to pay another $200 on top of the already quoted price!! This was unacceptable to me as I'm a grad. student and don't have the extra money lying around for this. This company didn't even come close to holding up their end of the bargain and I ended up driving my 14 year old SUV from Miami to Houston, with luckily very few problems along the way. Suffice to say, I've learned my lesson when it comes to car shipping companies and will be extremely careful in picking the next one. I'm extremely disappointed in the wasted time and effort I spend with this company and would give them -5 stars if I could! Avoid them in you're looking for a reliable company to ship your vehicle!

Company Response
TMShipping from TMShipping Submitted this response.
Response Date: 5/6/2019 5:56:00 PM
Dear Jill Jane, Thank you for your feedback. We are glad that you have shared your experience with us. First of all, we do apologize for these inconveniences. Your feedback will help us to make our company better. Our team is working on each issue individually. When we send our customers a quote, we provide them with the lowest driver's price, which is available on this route. We are a brokerage company and our main purpose is to provide you with the best service for the lowest price on the market. Since carrier companies have 7-10 car haulers, they always need 2-3 days window for pick up and delivery dates, which means that they can arrive around 1-2 days before and after the pickup date, it depends on other loads, weather conditions, and traffics. Unfortunately, the carrier company which was scheduled for the price as in the agreement couldn't wait for two days. We tried to offer you to leave the car at a secure parking lot at the destination location but you didn't want to accept this option. Then, we had to schedule another carrier company which asked for more funds for their services as the drop off location was remote from their built route. In this case, we were even ready to work absolutely for free from our side but you have decided to cancel the order. Sincerely yours, TMShipping