Company Response Review Report Review
Don't use SUNCOAST Auto-transport

Dr. Chaya Venkat Submitted this review about Suncoast Auto Transport Inc.
Review made Live: 5/10/2010 12:10:00 PM
I contracted with Suncoast Auto Transport to move my car from Arizona to Maryland, about one month ahead of time. Company representative said my car would be picked up in a 5-7 day window. 11 days later and after "sweetening the pot" by an additional $50 (on top of the $900 contract price) - at his request because that would speed up the process he said - my car was still not picked up and I cancelled the contract. Very defensive sales guy (Walt Bradley) made it very hard for me to get a word in edgewise during our unpleasant phone conversations. Don't use this company! Very aggressive marketing (I must have received a dozen or more emails from the company soliciting my business) but poor customer service once I signed the contract. This company could not deliver on what they promised - pick up my car for trasnport within their specified window of 5-7 days.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1328044
Quote or Order Cost:
$950

Company Response
Becky from Suncoast Auto Transport Inc. Submitted this response.
Response Date: 5/10/2010 2:31:00 PM
We educate all of our customers on how this industry works. This customer would not communicate with us, repeatedly hung up the phone when we we tried to explain and accommodate her requests. It is very hard to provide good service to customers who do not care to listen. Suncoast Auto Transport always quotes the standard rate on each route. This puts the customer on the network at 85% and assures there vehicle will be on the next available load. We added money from our own pocket to help get this car picked up and also gave the option to the customer to do the same to expedite the process and entice a driver to do the route. We are very honest and explain to each of our customers that no dates are guaranteed until a carrier is scheduled which this customer was fully aware of.