I spoke with both the driver (owner/operator at DGL Transport) and our customer. They both told me the same thing: The driver accepted the cashiers check no problem. The only thing he mentioned to our customers daughter is that they do not accept personal checks. The vehicle was picked up on a smaller carrier to avoid damage to any vehicles on the load due to low hanging trees in the residential area which we clearly tell our customers will be the case in certain situations. We only use 5 star carriers and they do everything in their power to protect their loads from damage. The customer told me that the vehicle started right away once it was jumped which the driver was willing to do for NO FEE (normally it is $50) but the drivers jumper was down. It is out of the carriers control if the battery in the customers vehicle will not stay charged. The customer told me he had to change the battery recently because the battery kept dying. The vehicle was delivered on time and the driver called the day before to give an estimated time frame (5 hr window) and also called the morning of to give a 2 hr window for delivery. Our customer was not happy because he was given a 2 hr window for delivery (which the driver met). Anybody that has driven a long route knows that it is impossible to give an exact time of arrival, especially when you have 10 vehicles to deliver. Suncoast DOES have a tracking system that helps customers get the status of their vehicles but we did not receive any such requests that were not answered. We also provide all of our customers with the carriers phone number so they can also contact them directly for their convenience. It is unfortunate that we, as the broker used a 5 star rated carrier that did everything they can to make the customer happy, and this person is still not satisfied. All in all, the driver accepted the cashiers check, avoided any damages to the vehicle, called the customer multiple times for delivery status, offered to assist the customer in jumping the vehicle for no fee, and delivered the vehicle on time.