poor customer relations

Bill Siegenthaler Submitted this review about Sun Auto Transport
Review made Live: 2/7/2012 12:16:00 PM
Told they would pick up the car feb 3 on Friday, and be delivered sunday or monday. Never picked up the car. I called monday they said they would check. Never got back to me. Still Waiting

Company Response
sergio ramirez from Sun Auto Transport Submitted this response.
Response Date: 2/14/2012 9:39:00 AM
Good morning Sahnnon. We have your order place feb 2nd, and you wanted to be pick up the next day the 3rd, we told you that it was expedited and we needed more money, and you didn't wanna pay extra fee to be pick up ASAP also that we required to have a cc on file and you didn't provide it, for us to dispatched the vehicle to a driver, we need to have that info on file, the dispatcher called you the same day and you said that you was going to call back, you never did. that's why we canceled the order and never called you back.