Hello Steven, I am so very sorry for what has happened! I was not aware of any of this. Nobody informed me. Had I known about this I would have helped you to get action faster. Although I have to mention that road dirt is common in the winter. I also want to mention that the fact that they contacted their Ins. Co. is a real positive and these things do take time. I repeat I wish I would have known about this. My contracting with an actual transport co. is what my job description is. I am a broker. I have not had a bad experience with Nationwide until now. I have to mention that they are taking care to satisfy you and are also waiting for the results to mature from their Ins. Co. They do not want a bad review as I do not. Good reviews are what keeps our businesses going. Things certainly do happen in this business as in all businesses and again I am very sorry for the major inconvenience and time you are spending to resolve this. This type of thing is out of my control as it is yours. But how things are handled by the Nationwide is how we can really judge their performance. I had full faith that your vehicle would have had been delivered with no problems or I would not have assigned your order to them! Please accept my sincere apology! Joanne Streamline