This customer booked his order was us on March 11 and the vehicle was ready to be shipped starting that date. We were in communication with the customer and the person at pick up the entire time and always advised we were working with all the drivers trying to do that route and waiting for them to confirm a full load. These drivers are all independent drivers and we need to wait till they confirm a full load to schedule the time frames of pickup for each customer with all the different brokers. We did the best we could and worked on his order for free, since we never charge a customer the deposit, which is our broker fee, until the driver is confirmed to pickup the vehicle. If the driver cant complete a full load, he can not transport that route, for its not worth for him to lose money if doesn't have a full load. So everything we told the customer is correct and if the driver cant confirm a full load, then the route is an issue and not enough vehicles are looking to be shipped on that route. We did all we could and worked on the customers order for free till he cancelled on March 24. We apologize that we were not able to move his car on the dates we requested but never charged the customer anything to do any work in that time frame.