Company Response Review Report Review
Bait and Switch

Tyler Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 6/13/2012 10:09:00 AM
This company does the typical bait-and-switch routine. They offer you a reasonable price, but then post your listing on the "board" for a very low dollar amount (in attempt to keep part of the driver fee for themselves). I found out from another company that my listing placed by State2State was "at the bottom of the board" because they offered such a low amount to the driver. As the pick-up date got closer, I called daily and got the canned response "we are still confirming loads with the drivers." Finally when I was 24 hours out and still had no driver I had to call multiple times to get through (they screen all calls with an answering machine). Finally I got a return call with the canned response. Still no driver. If you have time to play their games, they will list your load for a low-ball rate to the driver.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Iowa
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
83899-CB
Quote or Order Cost:
$895

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 6/27/2012 11:34:00 AM
We apologize for the delay in the transport of the customer's vehicle. We were in full communication with him at all times advising him that we were waiting to confirm a drivers load to head to his loaction. Unfortunetly, the location he was going too was not so busy and drivers were not able to get full loads heading that way. We never charged the customer any money and we continued to do our work to confirm a driver as fast as we could. The customer decided to cancel the order with us and drive the vehicle himself.