Company Response Review Report Review
non pickup

john Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 5/25/2012 7:38:00 AM
paid 150.00 non-refundable refund fee for pick up of sons vehicle to Geogia after many excuses about no driver, truck break downs false pick up times 2 I had to change companys for my son. in military being deployed to the Middle East he wanted his car as agreed to never happened, got reliable company picked up in 4 hours, don t go by cost research company, not one working from home or garage, went to bank for help on refund to no avail my son is in the special forces and needed his car timely before deployment, yes it cost more but the saying you get what you pay for is so true
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Donatelli
Quote or Order Cost:
$475

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 6/6/2012 2:03:00 PM
We had this customer confirmed and scheduled for pickup twice with two different drivers. The first one had truck problems, so we confirmed the second driver for pick up. The customer thought we were lying to him even after we gave him all the details on both drivers and sent email confirmations to him with all the information. He decided to cancel on his own, so we had to cancel the driver for the scheduled pick up. We did everything on our part to move this car and on the customers own negligence, he decided to cancel his order with us.