Company Response Review Report Review
They Lie

Tammy Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 9/1/2011 4:04:00 PM
When I first contacted State2state I explained that I was moving out of state so i had to have my car picked up on time. Gilles told me that they had a fleet of trucks that they use all the time, so there would be no problem moving my car. I signed the paperwork and faxed it to them 3 weeks before my needed pickup. One week before my pickup I called Gilles and he promised me that they would pickup my car on either the first or second of September. I called on the first and was told they wouldn't be able to pick it up. Now i'm having to scramble to try to find someone who can help. Don't believe anything they say.
Shipment Details
Origin State:
Kentucky
Pickup:
Never
Destination State:
Idaho
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
29187-CI
Quote or Order Cost:
$995

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 9/15/2011 10:18:00 AM
We explained to the customer that we did have drivers that were doing this route, but we were waiting for a driver to confirm thier full load to schedule the pick up. We were in contact with her and advised the information needed at all times. We went ahead and cancelled the customer due to her review when we had been doing everything possible to move her car. We never lied to her, we were very honest on the transport information. We had not even ran the deposit, until we had everything confirmed with the driver.