Review Report Review
Good Broker, Okay Carrier

Sam Submitted this review about Specialty Mobile Systems
Review made Live: 9/28/2007 4:31:00 PM
Specialty Mobile was always available to help me. Unfortunately the carrier that accepted the gig, was not as easy to contact. Originally supposed to deliver around the 19-20th of Sept, got delayed until the 26th. Driver never called us or Specialty to update the status. Had no idea what was going on. Was being delivered to a company, so we had staff on hand to help get the disabled vehicle into the lot, had to pay them extra. Only ONCE during the whole transaction did I get a call from the dispatch of the Carrier (not Specialty Mobile).

Also, small detail: Was originally told to get cash to pay the driver, then dispatch told me to get a certified check. I guess the Carrier was West End Street Limited. They apparently dropped it off at a tow company which dropped it off at our address. The tow company was great, and very helpful though.

Sum up:
Specialty Mobile, very helpful, delayed shipment was out of their hands... but always willing to help A+++

Courier: (west end street ltd?) Not so great, poor communication, only updated me once, personally, Had to be contacted daily to find out what was going on with the vehicle. B-

Car was a 67 galaxie convertable, non-running condition, a "Fixer-upper". So if there was damage done during transit, I would have no idea....

Thanks!
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0708300073
Quote or Order Cost:
$1395