Thank you for sharing your feedback. We are truly sorry to hear about your experience.We take these concerns seriously and want to review your case further. Unfortunately, we’ve been unable to locate your order in our system. Please get in touch with us directly at claims@sonic-auto.com and provide your order ID so we can look into this matter and assist you further. We’d like to clarify that we only pre-authorize a deposit (which shows as a pending transaction) and the actual charge is made only after the vehicle is picked up by the driver. This is standard practice to ensure secure and legitimate transactions. As for the pickup and delivery, we always provide an estimated time frame based on the details we have, but there are many factors, such as weather, traffic, and other events, that can affect transit times. Our team work hard to keep you updated throughout the process.Thank you for your understanding!