Dear Ivan, on behalf of the entire Sonic Auto Transportation team - we'd like to apologize for the inconvenience caused. Indeed, $925 was an estimated quote for transporting your vehicle, though we weren't able to find a carrier that would agree to pick it up for less than $1479. Our shipping agent made it clear to explain how transport business works. As for the driver, we assigned him for pick up on 10/18 with the delivery on 10/24. Unfortunately, delays may occur prior to, and/or during transport due to weather, road conditions, carrier mechanical problems, etc. there are no absolutely no guarantees regarding pick up or delivery times and dates. We informed you in the 1st place that there will be a delay and it was ok for you, otherwise we could have started looking for another option. We always work only with insured drivers- we can easily send you their insurance file. As for support team, we’ve got one call on 10/18 at 12:18 and our manager called you back same day at 1:07 pm. We’ve reviewed the call with Jeremy and he wasn’t rude at all. You’ve talked over 30 min and he was explaining you the situation with the carrier in a very polite way. As an auto broker company we have to rely on them. The driver still can pick up your vehicle tomorrow and it’s all good to go. Please let us know if any assistance needed. We rely on your understanding!