Company Response Review Report Review
Transporting Daughter's Vehicle

A.K.F Submitted this review about Sonic Auto Transportation
Review made Live: 1/18/2023 11:09:00 PM
We booked with Sonic Auto Transportation two months prior to our daughter's first day of college to transport her vehicle from the pacific northwest to the south coast. Sonic did not show up on the scheduled pickup date. Though Sonic knew prior to the scheduled pickup date that they did not have a driver to transport our vehicle; they made no attempts to notify us. Only after repeated calls on the scheduled pickup day did they disclose their intentions of not picking up our vehicle. Suggest you use any other transport company than Sonic Auto Transportation. If you decide to roll the dice and use Sonic Auto Transport, be aware that their contract states that legal disputes be settled in California where their company resides.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Originally $1300 but was raised to $2600 (did not
Quote or Order Cost:
$2600

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/19/2023 2:13:00 PM
Dear Customer, we went over your order and we have to admit that indeed we couldn't locate a carrier. We are so sorry to have made false expectations about the pick up date. You needed the vehicle picked up strictly on Saturday, but our driver could not do it till Monday. We wanted to be transparent about that, so we recommended asking another company if they could do that. We never charged you any deposits since our job wasn't completed. We hope for your understanding!