Company Response Review Report Review
Bait and Switch

David Warn Submitted this review about Sonic Auto Transportation
Review made Live: 11/9/2021 1:00:00 PM
We contacted Sonic rep at 424-400-8735. We were quoted $375 with a Monday November 9th pick up date, Apple Valley, CA to Glendale, AZ. On Monday Nov. 9th, no one showed up to pick up the vehicle. The original rep was not reachable and we didn't hear until the next day from them. When the rep did contact us, she said the pick up day will now be November 15th and the charge is $1,200. I called and was able to get the same rep on the phone. She explained that there is a shortage of drivers and that's just how it is. I explained to her that it's better to under-promise and over-perform. They don't share the same philosophy apparently. I'm giving them the chance to redeem their reputation. . .I'll keep you posted.
Shipment Details
Origin:
Apple Valley, California
Pickup:
Never
Destination:
Glendale, Arizona 85310
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
517289-WL
Quote or Order Cost:
$375

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 11/10/2021 1:28:00 PM
We apologize for the last-minute change in price. Unfortunately, it does happen when drivers cancel their loads due to some unpredictable issues. We are sorry if we didn't communicate properly with your order and we want to solve the issue as soon as possible. Thank you for your understanding. Please, stand by for the updates.