Company Response Review Report Review
Porsche Macan 2019

Faisal Sheikh Submitted this review about Sonic Auto Transportation
Review made Live: 9/20/2021 1:15:00 PM
I transported my 2019 Macan with them and definitely would NOT recommend them. They take your card and quote you a low number for shipment. When there is limited traction or progress, they will let you cancel the listing and hold you hostage for $100. Dont sign their contract or give them your card number. We received our car and there is unfortunately some damage. We showed that to the driver and the owner of the company and we took pictures and noted it on the bill of shipment. They finally get back to you with a rate that 150% of their quote. There is small dent also the fender seemed slightly pushed in (not in line with the body of the car). We reached out to Sonic and they never resolved the issue. Given its an expensive car, even a small damage does make a difference. We had hired an attorney to help us load the car and attest the condition of the car at the time and point of pickup in Flagstaff AZ. There was no such damage noted at the time of pickup. She is a licensed notary. When we saw the damage upon delivery, we verified with her again via a video call that this damage was new. We did this while the delivery truck was still here to load off the car. Sonic did not attend to the query. Please look elsewhere. Thanks,
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
381321-DN
Quote or Order Cost:
$1700

Car Condition
  • Vehicle was damaged
Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 9/21/2021 12:35:00 PM
Dear Faisal, We are so sorry for the way you were treated. We always teach our employees to provide our customers with the best customer service ever. Luckily, all our drivers have insurance that may cover any damage in case it occurs. Please, email us estimates from a workshop at claims@sonic-auto.com so we can forward it to the insurance company and in a couple of days they will send you a check. Thank you for your honest feedback!