Company Response Review Report Review
False verbal promise

Sergio Menendez Submitted this review about Sonic Auto Transportation
Review made Live: 9/24/2021 2:30:00 PM
Brokers verbally promise car to be picked up on the same day of following day because there is a driver in the area. After signing a 5 day contract the car does not get picked up. The contract is a 5 day window. Penalty charge of $ 150.00. Sad what they are doing to hard working folks just trying to get their car transported.
Shipment Details
Origin State:
Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 9/27/2021 2:16:00 PM
Dear Sergio, We apologize for failing to meet your expectations. We are always looking for ways to complete our customer's satisfaction. As per our system, we couldn't get a driver fr the dates you requested. We are so sorry to disappoint you. If you need any assistance - please get back to us. Thank you for your honest feedback and have a wonderful day!