Dear Sam, We are terrified of the experienced you've faced! We apologize for such an inconvenience, but as per our records the original driver assigned to your order had his truck broken down and your shipping agent worked hard to get other options. Since it was a last-minute booking, the new carrier requested a higher payment. We understand that it's totally our fault and will be contacting you soon in order to resolve this issue. Thank you and have a great day!