Dear LaTanya, Thanks for bringing this to our attention. I’m truly sorry to hear about how you were treated. It doesn't always happen, but sometimes drivers may cancel because of changing their routes, weather conditions, or situations on the road and that's why your shipping agent had to look for another option last-minute. That's completely our responsibility and we are so grateful to you for going with our company even though we let you down. We are hoping to find a resolution to this issue. Please stand by for the updates. Thank you!