Company Response Review Report Review
Beware!!!!

Vilma S HILLIARD Submitted this review about Sonic Auto Transportation
Review made Live: 3/1/2021 2:17:00 PM
If I can give zero star I will. I have never experience an unprofessional broker name Will Ramirez. I signed a contract but never heard from him anymore. I texted and emailed but no response. Lack of customer service. I went to different company and paid more what Sonic quoted me but way better on their customer service.. Will Ramirez quoted me low but I also received a very low customer service. I hope the management will train their broker better.
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
78207-lO
Quote or Order Cost:
$1150

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 3/2/2021 3:19:00 PM
Dear Vilma, we are terribly sorry that you faced such a miscommunication with our company. This is totally unprofessional and we completely understand your frustration. We made sure to explain to your shipping agent Will Ramirez all the importance of good customer service. We are relying on your understanding and hoping for your forgiveness. Stay safe!