Company Response Review Report Review
Awful-Would Not Could Not Ever Recommend Poorly Organized Company

Stewart S Submitted this review about Sonic Auto Transportation
Review made Live: 2/16/2021 10:42:00 AM
Arranged for car transportation a month in advance.. Was contacted by a lady name Kate who reassured me all is well. Car would be picked up Friday between 2 and 4. I called every day 4 days prior to pick-up apparently Kate took off work. NO ONE in this company seemed to know any details. Called 2:30, The staff worked very hard to fill-in for Kate's negligence only to find out the driver had cancelled. The staff was very apologetic and even provided phone numbers of the competitor who could fill the order. I informed the company I had already lined up transportation and no longer needed their assistance. Received an apologetic text that would work harder to do a better job. Because of the compassion displayed, I was not going to provide any review going on the premise live and let live. Butil 3 days later after I did all the legwork to get the car moved and all the drama that transpired 3 days prior. I get another text from this Kate lady she still working on my order so enough is enough. Obviously no communication goes on in this company should be avoid at all cost.
Shipment Details
Origin State:
Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
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Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 2/16/2021 4:41:00 PM
Dear Stewart, we deeply apologize for the inconvenience with your order. We called every driver in your area to find someone who could pick it up on the date needed, but unfortunately, there was just one with the late pickup. We are really sorry to cause these many troubles to you and hoping for your understanding. Thank you for your honest review and please let us know if there is anything we can do for you.