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same issue like previous negative reviews

mohammed Qattan Submitted this review about Ship Your Car Now LLC.
Review made Live: 1/23/2014 12:22:00 PM
they are a third partners that means they are just organizers they have no actual shipping vehicles they just arrange for shipment through other companies. my shipment (motorbike ) supposed to be from California to saudi arabia, in close packing all the time and i asks specifically for any extra payment at the time of pickup due to previous negative reviews, i was told there will be no extra payment by Mr. Ferrari.
The shipment was transported in non-close cargo all the time. delayed for 3 weeks in the warehouse as they arrange with Schumacher transport company. I HAD TO PAY EXTRA 750$ AS THE DIDN'T PAY FOR THE PARTNERS IN SAUDI ARABIA FOR LANDING FEES. when i contacted Schumacher transports they referred me back to ship your car now. I CONTACTED MR. RANDEL FERRARI HE HANGED THE PHONE AND NEVER ANSWER ME BACK.
the good things they do ship your car or bike, but they are not committed to the details in the agreement. you have to pay extra money at the time of delivery. and after that they just run away with your money.
i dont recommend this company
find a real company that has the facilities rather than arranging with others because you will face difficulties.

Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 1/27/2014 10:46:00 AM
I am not sure why you would say this was not enclosed shipment as the motorbike was picked up in Lathrop, CA via an enclosed trailer and brought to a warehouse in Gardena, CA. Then the motorbike was stored inside a warehouse and then loaded into a container. This container was brought to the port and sailed to its ultimate destination. This, by definition, is an enclosed shipment. As for the landing fees, these are called destination fees charged by either the country, port, agents of destination that are not part of the payment made. Please see attached terms and conditions contract which you signed prior to shipment. It clearly states that certain fees are not part of the quote and may be due on destination. Thank you for your business.