from Ship Your Car Now LLC.
Submitted this response.
Response Date: 11/12/2013 2:40:00 PM
We here at ship your car now are deeply disappointed at the inaccurate presentment of facts. Not once has this customer ever been spoken to in an unprofessional manner. Countless times Lessandre Kenkel and her husband John Kenkel were abrasive, antagonistic, and aggressive. We merely presented information to them and they argued with us every step of the way. As the customer puts it, the nail in the coffin had nothing to do with a phantom policy. Mrs Kenkel desired to ship a vehicle with a lien against it by a USA bank. In all instances, these vehicles require a marine minor damage insurance policy which Mrs Kenkel refused to purchase. Once it was explained over ten times about how it works, and the policy was secured and the bank green lighted the shipment both Lisa and her husband began an onslaught of calls and emails accusing ship your car now of thievery. The policy was cancelled upon their request, which is in writing and the vehicle still shipped unbeknownst to the lien holder.
We strive for 100% customer satisfaction. This customer refused to follow any rules or procedure in this process. Going forward we wish Mr and Mrs Kenkel all the best when they ship the vehicle back to the USA and find out that yet again all the same procedures are required.