Company Response Review Report Review
shipmyride review

Issam Abed Submitted this review about Ship My Ride
Review made Live: 4/6/2016 6:14:00 PM
I never write reviews but the amazing & stellar service provided by Lilly , Franklin & Manny @ Shipmyride left me so compelled to tell others about the Oscar winning performance I had the pleasure of being a part of.
The review only allows selection of US states but this was a transport from Calgary to Ottawa

If you are looking for a company that will charge a premium for a service that can be had anywhere else but will only give you mediocre/poor results then shipmyride is for you.
If you are looking for broken promises on delivery dates then shipmyride is for you.
If you are looking to have your vehicle dropped off at 5.30 AM on a MONDAY MORNING approximately 45 minutes DRIVING from the agreed drop off location then shipmyride is for you.
If you are looking to have your vehicle delivered with a cracked windscreen , broken front bumper , busted tail lights and a damaged front grill then shipmyride is for you.
If you are looking for a company who will deny the damages happened even though you have a signed paper by the seller and countless photographs of the vehicle undamaged IN the shipmyride yard in Calgary then shipmyride is for you.
If you are looking for a transport company who couldn’t care less whether you as a customer are satisfied or dissatisfied then shipmyride is for you.

Fortunately for me , I was looking for all of the above and when I woke up to a voicemail message when 99% of North America was asleep that the luxury vehicle that I paid $1600 CAD to ship across country was left in the middle of a truck stop with a SIGNED title on the driver seat with no driver to be found , well I guess it was my lucky day.

Sarcasm aside:
If you are going to do business with these guys i.e. every single trucking company in Canada has closed down then please pay them with credit card. The 4/5% CC fee they charge on CC transactions are for this exact reason.

If not , then do your homework and google the reviews. This company has over 13 outstanding unresolved complaints with the BBB in Calgary alone. Stories very similar to this one.
Shipment Details
Origin State:
Delaware
Pickup:
Never
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1503160049
Quote or Order Cost:
$1559

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
ShipMyRide from Ship My Ride Submitted this response.
Response Date: 10/21/2016 11:16:00 PM
We thank you for taking the time to write your review. As expressed to the BBB, if you have the other documentation that you would like to submit to us for review we would be happy to reopen and reassess your claim. We did offer compensation which was not to your satisfaction, so at this time we have closed the matter with our claims department in the same manner the BBB has closed this file- we have addressed the issues within the complaint but the customer did not accept the response.