Review Report Review
Honest Rep for Secure Transport

Brenda M. Submitted this review about Secure Auto Shipping Inc.
Review made Live: 6/22/2016 3:21:00 PM
Once I listed my vehicle on the UShip site, I has several (around 10) companies call me and give me quotes and promise to have my truck shipped withing 24 hours. Little did I know that once a company talks to you, they put your name up on a board for all the other transport companies to see. They all use the same network so they can all see what the others are doing. Needless to say, these companies could not get a truck driver to pick up and haul because they has all promised different prices!! I worked with TranSmart and they were the worst, promised me Monday & Tuesday they would have my truck picked up for a low price within 24 hours. On Tuesday & Wednesday they never returned my calls or emails, but still had me listed on the board. I had talked with Ross throughout this entire time while his price was a little bit more than the others, he continued to keep in contact with me daily (several times a day) and continued to look for me a driver! He was honest and explained then entire process, what was going on, and why TranSmart had NOT gotten me a driver yet. When he actually found me a driver on Thursday, he called and told me, and the other company called and told me they had the same driver!! For 2 different prices!! Ross was completely understanding and put me on a 3 way call with the driver of the transport company and the driver confirmed what TranSmart was trying to do and what a nightmare it would be when my truck was delivered to its destination. (They were going to charge me more and not give me my truck or store it until I paid the extra fee, basically holding my truck hostage.) Needless to say, I went with Ross and his driver (Austin Transport-which again, I cannot say enough about these wonderful people also!!!) They did not disappoint and did the job wonderfully staying in contact while in shipment the entire time!! I cannot thank Ross and Austin Transport enough for a job well done. Will definitely call them in the future if I ever need a vehicle transported again!!
Shipment Details
Origin State:
Kentucky
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
140923-CD
Quote or Order Cost:
$600