Review Report Review
UNPROFESSIONAL AND UNACCOUNTABLE

Melinda J Submitted this review about Secure Auto Shipping Inc.
Review made Live: 6/2/2016 8:28:00 PM
TOTALLY UNPROFESSIONAL AND UNACCOUNTABLE!!!

I am writing this review about Secure Auto Shipping. This company arranged the shipment of my vehicle, first with a land transport, then ocean shipment.

At the time of booking I didn't realize this company only served as a broker with two other companies. They charged me a fee of $465 for this service.

The problem occurred when they arranged for the truck transfer. Their agent arranged for my car to be COD, cash on delivery, in California knowing I was in Hawaii. The trucking company contacted me asking me how I was going to get cash to their company because they don't except payments from Secure Auto Shipping. When I contacted Secure Auto Shipping for assistance and explanation, the representative said, "sorry our agent had done this before... Do you have any way to get cash to the trucking company" When I asked why this became my problem when it was their mistake, he told me to give him a little time to try to figure it out.

Well the next day, with the trucking company still calling me for payment that should have been handled by Secure Auto Shipping, every subsequent attempt to contact them has failed. When setting up the booking, my calls were answered almost every time , since, I have been unable to get through via the phone and have not received a response from them via email, text nor message through their website.

Ultimately I had to go obtain a money order and send through express mail to the trucking company and wait an extra week for my car to be released to the shipping company.

I have since had to contact the shipping company on my own to arrange payment and get info on the status of my car.

My big question is what exactly did I pay $465 to Secure Auto Shipping for?? For them to make a shamble of my car shipment then leave me in the lurch? Feeling like my car was held hostage due to no fault of my own.

Totally unprofessional and unaccountable. I would never recommend anyone trusting their valuable car to this company.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
131292
Quote or Order Cost:
$465