Company Response Review Report Review
POOR SERVICE

RITA Submitted this review about Sealand Auto Shipping
Review made Live: 10/25/2012 1:39:00 PM
THIS COMPANY GAVE ME THE LOWEST QUOTE, WHICH SHOULD HAVE SOUNDED AN ALARM. THEY PROMISED TO GET THE CAR IN 2 DAYS AND IT TOOK THEM 1 WEEK TO GET THE CAR AFTER I GAVE THEM A DEPOSIT. HAD TONS OF EXCUSES AS TO WHY THEY DID NOT PICK IT UP ON TIME. SLICK, FAST TALKING SALES GUY WHO USED BAIT AND SWITCH TACTICS. PROMISED ME A $25 DISCOUNT AND DID NOT GET THAT EITHER. STAY AWAY FROM THEM

THIS IS AN EDITED REVIEW. WHEN I FIRST POSTED MY REVIEW, SEALAND RESPONDED THAT I WAS "NOT A CUSTOMER". I WAS NOT SURPRISED, IN LIGHT OF THEIR PREVIOUS BEHAVIOR. WHEN I SUBMITTED THE DOCUMENTATION PROVING I WAS A CUSTOMER MY REVIEW WAS ONCE AGAIN REPOSTED.

THE COMPANY RESPONDS TO MY POST STATING I ASKED FOR THE $25 DISCOUNT AFTER EXPIRATION. NOT TRUE B/C THE FAST TALKING SALESMAN OFFERED IT TO ME ON THE TELEPHONE IF I GAVE HIM A DEPOSIT. I GAVE HIM A $200 DEPOSIT AND HE SAYS OK I GOT THE DISCOUNT.

REGARDING THE STANDARD "6-9 DAYS" PICKUP TIME, THE SALESMAN ON THE PHONE PROMISED ME A PICKUP WITHIN ONE TO TWO DAYS OF GIVING A DEPOSIT. I RELIED ON THIS REPRESENTATION AND GAVE HIM THE DEPOSIT BY CREDIT CARD ON THE PHONE, AND THEN GOT THE RUN AROUND. AGAIN, STAY AWAY FROM THEM.
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11041-HE
Quote or Order Cost:
$875

Company Response
FRANK from Sealand Auto Shipping Submitted this response.
Response Date: 10/25/2012 2:15:00 PM
We notify all our customers of our estimated time of transits which is 1-2 window for pick up and 7-9 days transit for all coast to coast deliveries. Customer wanted to use an expired coupon and we could not honor it.