Company Response Review Report Review
SGT AUTO TRANSPORT LOST MY BRAND NEW CAR. IT ENDED UP STOLEN.

Howard Siegler Submitted this review about SGT Auto Transport
Review made Live: 4/5/2024 2:31:00 PM
SGT AUTO TRANSPORT LOST MY BRAND NEW CAR. IT ENDED UP STOLEN. I retained SGT for the transport of my BRAND NEW 6 figure vehicle from a dealer in California to my home in Florida. The vehicle was picked up from the dealer. A few days later I got a call from the dealer that the LAPD had reached out to them as the car was found abandoned on a random street in Los Angeles. (As it was a brand new car it was not registered or titled and did not yet have license plates- so they traced it to the selling dealer). The LAPD impounded the car and determined it was stolen. After much effort on my part I was able to get the vehicle released to another transport company for shipment to my home in Florida. The best part: When I called SGT to inquire about the car after being initially contacted by the dealer/ LAPD, SGT had no idea what had happened. The next day SGT called me back and said "I guess you now know...." OK- things happen. Time for SGT to make things right. I have incurred real out of pocket expenses including a bill from the impound yard of $800+. I have a brand new car with a Carfax report showing it as stolen and recovered. Diminished value is a real thing for a high end vehicle with a Carfax issue. I reached out to SGT and they said sorry, this is not our problem. REALLY? So I guess it's my problem? Very nice. Furthermore, SGT has been unable to provide an insurance certificate for the carrier that they assigned the transport to- basically telling me that he has been uncooperative. Hiring SGT was a horrendous mistake on my part. Their complete refusal to accept ANY responsibility showed me what type of business they really are. There are so many other choices for auto transport. Never again.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
207305
Quote or Order Cost:
$1050

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 4/5/2024 8:03:00 PM
Dear Howard, We extend our sincerest apologies for the distressing situation you encountered regarding the transportation of your brand new vehicle. We understand the frustration and inconvenience caused by the loss and subsequent recovery of your car. Rest assured, we have taken immediate measures to address this matter from our end, aiming to rectify the situation and prevent its recurrence in the future. Once again, we deeply regret the inconvenience and frustration you've experienced. Please know that we take your feedback seriously and are dedicated to enhancing our services to prevent such incidents in the future. We appreciate your understanding and patience as we diligently work to address your concerns. Sincerely,