Company Response Review Report Review
SGT quote review

Edward Zacharski Submitted this review about SGT Auto Transport
Review made Live: 6/7/2023 3:25:00 PM
The first thing I encountered when I requested a quote on 5-22-2023 was a large delay (20 minutes) associated with the telephone tree. No one picked up the phone while an SGT voice repeated over and over how important my telephone call was to them. After repeating this charade several times I finally got through. I was given a quote and told that the quote was guaranteed. I was later told that the guarantee would be for three days and if the car was not picked up, it was guaranteed that the quote would increase, which made no sense to me. When SGT had not been successful in getting a carrier after 4 days I called again (20 more minutes), and was transferred to their department that schedules pick ups, which took another 20 min. to answer. The person in scheduling confirmed that the price would indeed go up due to the holiday weekend ahead. So I bailed and had a successful vehicle haul with the second company.
Shipment Details
Origin:
Shiloh, Illinois 62221
Pickup:
On Time
Destination:
Simi Valley, California 93065
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
159828
Quote or Order Cost:
$925

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 6/7/2023 9:29:00 PM
Thank you, Edward, for sharing your feedback. We sincerely apologize for your negative experience and want to assure you that we take your feedback seriously. It will be instrumental in improving the quality of our services. Your route was not being frequented at the time and dispatchers came across an option to not delay your shipment any further. However, please be aware that the decision to accept or decline any alternative rests solely with the customer. If you choose to decline an option, we will continue working on your shipment accordingly. Once again, we deeply regret the inconvenience caused, and as a token of our apology, our company has already sent you an email containing a Gift Code. This code can be used to enjoy dining experiences at restaurants in your area. We sincerely appreciate your business and sincerely hope for an opportunity to serve you better in the future.