Company Response Review Report Review
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Angela N Submitted this review about SGT Auto Transport
Review made Live: 5/30/2023 9:13:00 AM
First, I called SGT back on 3/3/23 to get a quote for their service and to get the details on how the transport of two vehicles would work. I was given a quote for our cross-country move but since we had not secured a destination address yet call closer to our move date to sure things up. The plan was to move mid-may. which is what I told the gentleman that provided the quote. So sometime within the first week of April, I was contacted by another rep who was trying to see if we had made the move yet and if we still needed their services I explained we had not and repeated that it wouldn’t be until Mid-May as i previously discussed with the initial rep and who was supposed to not the quote. FYI the quote that was provided stated May 15th as the shipped date. So not sure why the new rep didn’t see that as I provided the quote number. He stated he could save us some money if we were ready to lock in today and I asked for details of how that would work and what was needed to do that. He stated I just need an address you can change it later. So I provided an address for one of the houses we had applied for to rent and he proceeded to lower our cost by $300 dollars. I called back May 9th with the final address and was told there would be a three-day window for pickup from May15-17 so we booked our flights for May 17th. I was also told I would get confirmation from our shipping company 5 days before the first scheduled day of possible pick-up. I did not so I called and they seemed annoyed that I was asking for whom would be shipping our two cars and that I expected them to do what was explained. I was then told there is no way to provide such info this far in advance but they would call me by the 14th with the transporter name and number which I mentioned was a Sunday and I was assured they would be working on Sunday. Never got a call so on 5/16 I got a call from them with the info about the transporter. They called and scheduled the pickup for the next day and our vehicle sat for a week on their property. I know because I hid an Apple AirTag in the vehicle so I could track the movement and after a week of sitting I my husband called and asked what was going on they lied and told him the vehicles were on the road and should be at our location by 5/26. They sat another full day before they started to move. I was then contacted by dispatch on 5/28 and told that the driver was in Atlanta but was vehicle problems and may need us to meet him there to pick up our vehicles if he couldn’t get it fixed. I called him a liar and told him I have a GPS tracking device and he is in NC not GA and has been sitting at the motel since yesterday. He stammered over his words and said let me call him and confirm. He did and retracted his story and reduced his fee by $70. Then I called the driver and we ended up meeting him at a carmax because he had cars to drop there which was the real reason he couldn’t deliver to us on time and at our location. I don’t blame the driver he was just doing what was told. We actually tipped him the $70 the company gave us off the shipping cost. But I do blame both SGT and HU Trans LLC
Shipment Details
Origin:
California 92708
Pickup:
Late
Destination:
, Georgia 30039
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
158899
Quote or Order Cost:
$2100

Car Condition
  • Vehicle was dirty
Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 5/30/2023 3:08:00 PM
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your move and we appreciate your feedback. We take customer feedback seriously, and we assure you that we will address the issues you encountered with the carrier company. We understand the frustration caused by the miscommunication and delays in providing important information about the shipping process. We will investigate this matter further to ensure that such situations do not occur in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding.