Company Response Review Report Review
Avoid SGT Auto Transport at all costs!

Jim S Submitted this review about SGT Auto Transport
Review made Live: 5/18/2023 3:35:00 PM
I wanted to share my recent experience with SGT Transport, and unfortunately, it was far from satisfactory. The issues I encountered with this company include poor communication, inflexibility, and unjustified additional charges. I feel compelled to warn others about my negative experience and strongly advise against using their services. Firstly, the communication challenges with SGT Transport were incredibly frustrating. The drivers, both of whom were Eastern Europeans in my case, had a very limited command of the English language. This made it exceedingly difficult to effectively communicate my needs and concerns. I had hoped for polite and considerate interactions during this important move, but unfortunately, the drivers displayed a rude and blunt attitude. Their approach consistently seemed to be "my way or the highway," which was highly disappointing. When it came to the vehicle pickup, I encountered further issues. Instead of accommodating my request to pick up the car from our location, the SGT driver insisted that I drive the vehicle to a more convenient location for them. This demand was completely unreasonable and left me perplexed. Even more concerning was the situation with the vehicle delivery. Despite providing ample notice about a change in the delivery location while the driver was still 8 hours away, he flatly refused to deliver the car as requested, even though the distance was the same as the original delivery location. The reason provided was, once again, their convenience. They expected us to travel 90 minutes from our hotel to meet them, and when I expressed my disagreement, the driver went so far as to threaten to hold our vehicle "hostage." This behavior was completely unprofessional and unacceptable. Ultimately, to have our car delivered to the desired location, we reluctantly agreed to pay an additional $200. This charge felt unjustified and coercive, as it was a direct result of SGT Transport's refusal to accommodate our reasonable requests. In conclusion, my experience with SGT Transport was highly disappointing. Their poor communication, inflexibility, and unjustified extra charges left me with a strong recommendation to avoid this company entirely. If you have a move planned and want peace of mind regarding your vehicle transport, I strongly urge you to seek alternative options and steer clear of SGT Transport.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
124356
Quote or Order Cost:
$1150

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 5/29/2023 1:39:00 PM
We sincerely appreciate you for sharing your recent experience, and we deeply apologize for the unsatisfactory service you have received. We would like to clarify that our carriers make every effort to deliver as closely as possible within the boundaries of safety and legality, in accordance with the terms and conditions of our door-to-door service. In situations where the carrier company is unable to access a specific area, the driver may request to meet at a more accessible location. We will thoroughly examine your order and address any issues with the carrier company to ensure that proper protocols were followed. We are genuinely sorry to learn about your negative experience, and we will utilize your feedback to enhance the quality of our services. We sincerely thank you for bringing this matter to our attention.