Company Response Review Report Review
transporting vehicle.

Lauren Submitted this review about SGT Auto Transport
Review made Live: 5/15/2023 1:15:00 PM
I had a terrible experience with this company. I booked a trip to have my daughter's car transported back from college (AZ-NY) months in advance. I have done this before and know how it works. as the time was getting closer I called to see if they found a driver. I was told they would find one closer to departure and I had nothing to worry about. I got the same answer a week before it was supposed to be picked up. We were in AZ for her graduation and needed it picked up by that Friday, we were all flying home on Saturday. I called Wed and Thurs. to be told they are still looking for a driver and they would let me know the day before (it was the day before now). By Thursday I was told they were making it a priority ( why not a priority the past 2 days). I got a phone call Friday morning asking if Monday would work for a pick up day. I again explained to them that the vehicle had to be picked up no later than today (Friday) because we were flying home tomorrow (Saturday). He said, "so you want to cancel? you just emailed us that you want to cancel." I NEVER emailed them this .I found another company to transport my car because at this point we were leaving and I did NOT trust them with my car. DO NOT USE THEM.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
156837
Quote or Order Cost:
$1429

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 5/15/2023 6:34:00 PM
Dear Lauren, We apologize for the inconvenience you experienced. We appreciate your feedback as it helps us identify areas for improvement in our services. Upon reviewing our records, we did receive a cancellation email from you on the final day of the agreed-upon window. We understand the frustration caused by the delay in finding a driver for your trip. Please note that our dates and times are estimated, as stated in our terms and conditions, and not guaranteed. However, we acknowledge that we could have provided better communication and more proactive updates regarding the status of your car transport. We regret that we were unable to meet your expectations and accommodate your specific time frame. We understand the importance of having your daughter's car transported in a timely manner, especially during her graduation period. We apologize for any inconvenience caused by our inability to fulfill your request promptly. We take your feedback seriously and will use it to improve the quality of our services. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Best regards,