Zetian, We are deeply sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. At our company, we strive to provide the best possible service, and the behavior you described is not in line with our values and standards. We take these concerns very seriously and will investigate this matter thoroughly to ensure that it does not happen in the future. Our goal is to provide a positive and professional experience for all of our customers, and we apologize for any inconvenience or frustration you may have encountered. Please know that we are committed to continually improving our services and are working to address any issues that may arise. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. We are determined to ensure that such incidents do not recur in the future and appreciate your understanding.