I'm not sure how other people's experience is but I had the worst experience imaginable. It was a nightmare. Oh and the carrier also broke my trunk.
So this is NOT my first time booking with an auto transport company. I booked with another auto transport before and had WONDERFUL experience with them. The carrier was confirmed 2 weeks ahead of time and I only paid 800 dollars from NY to TX.
However, for this shipment, I decided to book with Roadrunner to transport another car from NY to TX. I thought, it would be a better experience since this is a larger company with lots of experience and I've seen their trucks near my neighborhood.
I was so wrong... I booked about one month ahead of my expected pick up date for an estimated cost of 1400 dollars. I checked multiple times before the pick up date to make sure we are still okay but I was told no carrier will be assigned until 48 hours prior to the estimated pick up date (which looking back on it, seems to be a red flag). At 48 hours prior to the shipment dates, the company emailed me to ask me to call them to accept a carrier. So I called and found out that in reality, the cost is now OVER 1700 dollars. Then I thought, maybe the experience will be better since they are more expensive. I was very wrong. My initial pick up date was 8/14. The carrier (Troup Trucking company) contacted me on 8/13 and told me that they will be there tomorrow (8/14). On 8/14, I waited at home all day but no one came so I contacted them. They said that their truck was broken and it is in the shop so they will come on 8/15. On 8/15, I waited again, all day, for them. But no one came again... This went on for more than 4 days before they actually were able to pick up my car.
While enroute, the truck, carrying my car, broke down multiple times. So the delivery date was delayed by more than 4 business days. I got my car a little bit over 10 days after pick up. There was more miles on my car and I was told by the truck driver that he had to drive my car multiple times due to the issue with his truck. Even though the service states 'door to door.' I did not get door to door service. I had to pick up my car over 30 minutes away when there is a Walmart <10minutes away from my house. The carrier's excuse is because his truck is broken...... His truck broke 2 times prior to picking up my car and another 2 times after picking up my car. I don't understand how the trucking company is so irresponsible of having an actively breaking truck on the road.
Prior to the transport. My car's trunk is able to be opened freely. On the day of pick up I cannot open my trunk at all. Now my car's engine is having issues (3 days after pick up and I've driven it twice... once to home from Walmart and another to go to work which is 5 minutes away). I have contacted Roadrunner multiple times to discuss my issues but not once did they show respect and compassion toward my suffering. Now I have so much emotional distress just thinking about what I've been through and the damage THIS company has caused me. I could not work multiple days because the delays done by the trucking company and now I have a broken car that again I need to pay to fix. I paid them over 1700 dollars to break my car and create such emotional toxic 2 weeks for me
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1300
Quote or Order Cost:
$1760
Car Condition
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