Thank you for taking the time to share your feedback. Every carrier does have their own pricing as they are owner-operators, and the cost was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline. We are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times, and provide you with quicker status updates during your transport, we have added the live chat feature to our website.