Company Response Review Report Review
Had to cancel my flight back home

John Wilson Submitted this review about RoadRunner Auto Transport
Review made Live: 4/10/2021 8:56:00 AM
Contracted with Roadrunner on March 12 for a pickup on April 6. I understood there could be a delay of 24 to 48 hours in making pickup, so I booked a flight for Friday April 9. After the pickup was missed, for the first time, I'm told the pickup could be up to a week late. All I got were canned apologies, and assurances they were "diligently" working on my "urgent" request. By 12 noon April 8, I had cancelled my flight, and by 5 PM April 9, I cancelled my contract. Thanks for nothing.
Shipment Details
Origin:
Palm Beach Gardens, Florida 33418
Pickup:
Late
Destination:
Taylor's Falls, Minnesota 55084
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1084
Quote or Order Cost:
$945

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/13/2021 6:57:00 PM
John, thank you for taking the time to share your experience. it is in our customer best interest to have answers to often asked questions prepared to better serve our customers more quickly and efficiently. We apologize for any inconveniences you may have experienced and regret that you chose to cancel with us before we were able to assist you with your transport.