Company Response Review Report Review
Poor communications and customer service

Craig Hansen Submitted this review about RoadRunner Auto Transport
Review made Live: 12/2/2020 2:40:00 PM
They were very responsive getting the order but once they got it customer service went down the drain. When I booked it I was told the car would be picked up on a Friday then delivered on Sunday. Then I was told that was just estimated and that the car would be delivered on Monday or Tuesday. Whenever I called customer support they had no idea where my car was but that the driver would call to coordinate the delivery. When I went to bed on Tuesday night I still had not heard from the driver. When I woke up on Wednesday morning I had a text saying the car was delivered at 3:06am. When I called the driver to ask why he told me his orders were to drop it and run. Very unsatisfactory.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination:
Summerville, South Carolina 29485
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R388678
Quote or Order Cost:
$1000

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 12/4/2020 6:27:00 PM
Craig, thank you for taking the time to share your feedback with us. We appreciate the opportunity to address this issue with the carrier that transported your vehicle. All carriers that we work with are vetted and internally rated based on performance.