Gordon, we are glad to hear you had a positive experience with another company however we wanted to clarify that our representatives are 100% real people as well as our additional insurance is optional. Payment can be made in a variety of styles depending on your preferences. We are also completely translucent that we rely on a network of carriers to complete your shipment and your location is not being frequented by our carriers. We apologize for any inconvenience this delay may have caused you.