Company Response Review Report Review
Buyer beware.....

Darin Winebrenner Submitted this review about RoadRunner Auto Transport
Review made Live: 1/10/2020 12:35:00 PM
Mixed review. The pluses- Driver did great about picking up the car and delivering the car timely. The driver was in contact with me regularly to make sure we met when he arrived. Car delivered early, and in good condition. The minus, and it’s a huge minus, I was quoted $1245. Well, after confirming booking I was charged $1710 for the service. Misleading at the least, flat out dishonest at the worst.
Shipment Details
Origin:
Naples, Florida 34112
Pickup:
Late
Destination:
Naples, Florida 34112
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R318021
Quote or Order Cost:
$1805

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/13/2020 7:17:00 PM
Darin, thank you for taking the time to share your experience. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requested additional fees as they had priced the available spot on their trailer higher than expected. Your feedback is valuable to us and we will use to improve our services for future customers.