Company Response Review Report Review
A nightmare experience!

Louis Giovannetti Submitted this review about RoadRunner Auto Transport
Review made Live: 1/2/2020 7:10:00 PM
I want everybody to think twice before using this company. There whole system is perverted. I called and they took my order and led me to believe my car would be delivered on time. Part of there system is that once you sign up you cannot talk to anyone except on an internet chat line. These people are only there to humor you and hold you off. Three days after my pickup date I was notified that a carrier was assigned but I would have to pay an additional $250. That same night I was told the driver left without me and I would have to wait another three days to get my car shipped. I called a carrier directly. Unless you want a lot of pain find another way to ship your car!!
Shipment Details
Origin:
Mount Kisco, New York 10549
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R317883
Quote or Order Cost:
$1286

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/3/2020 8:55:00 PM
Louis, we apologize for the inconvenience, the first carrier that was assigned for your move had a last minute reroute and could no longer accommodate your vehicle. Unfortunately during transport, we are susceptible to delays due to circumstances that are out of our control. For this reason, we express that all dates associated with transport are estimated. Thank you for your patience during this time and for providing us the opportunity to address any unresolved issues.