Quote # Q3580048-FJ Cruiser-Rick Silva

Angel Sila Submitted this review about RoadRunner Auto Transport
Review made Live: 8/17/2019 7:45:00 AM
Your service was overall satisfactory except for two items : 1- You were not able to pick up on the agreed date. The assigned Carrier (Tuff Axel Transport) picked up 4 days late. 2- Your original quote was exceeded by 26% without an explanation. The final fee was $ 1,125.00 versus the original quote of $895.00 I felt trapped into having to pay it or no car delivered. I would hesitate to recommend your service unless you could provide me with a satisfactory explanation of the items above.

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/19/2019 7:02:00 PM
Angel, thank you for giving us the opportunity to address these issues. Unfortunately during transport we are susceptible to delays due to circumstances that are out of our control. For this reason we express that all dates associated with transport are estimated. Every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline.