Drop off

Ken Vanacoro Submitted this review about RoadRunner Auto Transport
Review made Live: 7/5/2019 1:21:00 PM
In general you lack customer service once we agree to ship the car. People on the phone sound annoyed when you call with a question. The drop off driver was just plain rude. He called me when he was on his way. He dealt with my wife at drop off. My wife took out her check book and he says I already told you CASH ONLY on the phone. He never spoke to my wife on the phone. Then he must have realized he didn’t give my wife the invoice do he stuck it in a bush next to the car, rolled up and stuck in a bush. What would your review be if that was you?

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 7/10/2019 3:26:00 PM
Ken, we’re sorry to read of your experience with us and sincerely apologize. We internally rate our carriers based on performance and for this reason we appreciate your feedback, it is valuable to us and will be used to improve our services for future customers.