Company Response Review Report Review
Horrible service! No contact for days & no one knew where my car was...

J Peri Submitted this review about RoadRunner Auto Transport
Review made Live: 12/19/2018 11:57:00 PM
Horrible, would never recommend unless you don’t care where your car is and when it shows up at destination... plus paying an override the day before to make sure the ‘dates you wanted’ were avail. This company makes everything very easy and tons of calls and communication assuring you that your dates for pick-up and delivery will be within their ‘window’ estimated...at least 6 calls trying to get the bid, then at least 4 more trying to sell extra insurance that isn’t needed if the car is insured already. Day before pick-up, was informed it was an additional $100 to have those specific dates applied, by then your hands are tied, so I acquiesced. Car was picked up on the 7th, 5-7 est delivery at most & went with them for the ‘constant contact from dispatch’ first message from trucking company was a delivery the 15th, that is NOT in the time frame & it took me 12 phone calls & 3 online ‘live chat’ msgs to get any response & no one knew anything. No one knew where my car was & couldn’t tell me anything, 3 days of promises to get back to me, 5 more calls, said delivery was sat 15th...I made arrangements for someone to be there to accept the vehicle. Sat. mid day comes around and a call that the car will be delivered Monday. No one still knows where it is & no other info or return calls. Monday I get a call at 5pm, where are you, the driver is waiting?!? To get the car you must accept the paperwork, so I did, only if they’d tell me where it’s been.... in a car lot 20 min away since Friday. Furious, not one person there cares, knows anything about your vehicle, nor cares, you must pay in full upfront & then just plan an extra week or so at any time for delivery. No refund for the extra $100 I paid for specific dates, ZERO accountability, ZERO interest or remorse that they never knew where it was, no communication & no help. AWFUL COMPANY!!! Only out to be a shady middle man with no accountability. Paid salesman Zach Zangle and NEVER heard from him again...still haven’t.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R257682
Quote or Order Cost:
$1345

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 12/27/2018 5:06:00 PM
Jennifer, we apologize for the delays in your vehicles transportation, we advise our customer that all dates are tentative and subject to change according to the terms of service agreement. Delays can happen for any number of reasons, in some cases driving regulations can prevent a driver from completing trip if they are considered driving overtime even if they are nearby. We regret that you had a negative experience and apologize for any inconveniences that may have happened.