Company Response Review Report Review
No show, no call - Never use this Co.

Philip Submitted this review about RoadRunner Auto Transport
Review made Live: 6/26/2018 5:36:00 AM
My son is serving in the Military and be transferred across country. They called Road Runner a full month in advance and was told no problem, date was set and there credit card info taken. As the date approached my daughter in law tried to call to confirm everything was on track as my son would be away on Military mission. Well no one answered the phone for days. When she finally did get thru just 2 days before scheduled pick up, she was assured by this sorry excuse of a company that everything was still on track. Guess what? They never showed, they never called nothing!! They left a young newlywed girl waiting in the middle of the night. This company should not be in business.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12345678
Quote or Order Cost:
$0

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/26/2018 7:18:00 PM
We sincerely apologize for the issues that occurred and deeply regret your recent experience with us here at Road Runner Auto transport. Unfortunately we are susceptible to pickup/delivery delays during transport. For this reason we can never guarantee specific dates or times. We apologize for the inconvenience this has caused you and regret not expressing this more clearly. Thank you for taking the time to share your experience. Management will be reviewing your order to address the issues that occurred. This will allow us to improve our services for future customers.