Company Response Review Report Review
This company is the worst we have ever encountered

Judi Wallace Submitted this review about RoadRunner Auto Transport
Review made Live: 6/22/2018 12:04:00 PM
I wish I had enough room to share my whole story ! This carrier is the absolute worst company we have ever worked with ! And ended up canceling them. They do not return your calls after booking. they put you on hold and never come back! Their drivers are horrible, and wanted us to drive our car have way to meet him so he could drive our car to his house until his truck was fixed ! Im sorry I paid for pickup ! You would have to be nuts to do that ! You would never see your car again! Especially since the quote was just shy a 1000.00 for outside carrier!!! ! They were unethical and rude and certainly didn't care if we ever got our car or not ! They had their money so to speak. We made sure that would not happen! Do yourself a favor and go to a reputable carrier !! Because Road runner is not one. Plus they write their own reviews, I tried to post one, and you cannot! Their are many reputable carriers, Do yourself a favor and ""DO NOT USE THIS COMPANY!!!!
Shipment Details
Origin:
Colorado Springs, Colorado 80921
Pickup:
Never
Destination:
Akron, Ohio 44333
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R 23313
Quote or Order Cost:
$983

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/22/2018 9:44:00 PM
Hi Judi, We sincerely apologize for your recent experience with us here at Road Runner Auto Transport. We're sorry to hear that you were having difficulties reaching us, we are experiencing a high volume of calls and apologize for any hold times you encountered. We can reassure you that we never intended to cause such an inconvenience and apologize for the issues that occurred. Unfortunately we are susceptible to delays that are out of our control. When this occurs we do our best to locate a new carrier for your route. Unfortunately we did not have the opportunity assist you further as you chose to cancel your booking. We understand and apologize. Thank you for sharing your experience it will allow us to improve our service for future customers.