Company Response Review Report Review
My car has not been shipped yet.

Erick F Echeverria Submitted this review about RoadRunner Auto Transport
Review made Live: 6/11/2018 10:21:00 AM
This company is also known as Caribbean Car Transport, Puerto Rico Car Transport, and probably other names and have various numbers that lead to the same call center 904-322-7644, (954) 448-7447; 888-777-2123, etc. When I first searched for shipping a car overseas I did a quote online and a guy named Ralph Plascencia called me back immediately. I thought wow! they have good customer service. After I won the bid at an auction in GA and I called for transport I was told that because the car has some damage is going to be $100 more than what I was originally quoted. It wasn't optimal but given the fact that I needed the car to be transported I agreed. This was a BIG MISTAKE!!! I can't write this in letters big enough. I paid $1495 which I was told by Ralph (which was all buddy buddy) that I would not be charged until the car is picked from the auction. On May 1, 2018 I did all the required paperwork with Giselle Quiroz and everything went well this was on Tuesday. I checked my account and I noticed that they took my money the following day and told me the car would be picked up no later than Thursday afternoon which was the last day that the auction would hold my car without charging me storage fees. I was told that the tracking number does not work until your car gets to the port. According to the contract the car was supposed to be at the port by 5/9/18 and was supposed to be available for pick up on 5/22/18. The next monday I called the auction to find out about the title and I see that I am being charged storage fees. I was like WTH is this? It must be some kind of mistake the auction checked and double checked and told me that no one has picked up the car and they have to charge $20 per day until the car is picked up. So i start calling Ralph (954) 448-7447 ext 554 and Giselle Quiroz 904.322.7644 ext 527 I left both of them numerous messages and neither one answered. I also sent them various emails and got no response. I called the Caribbean Car Shipping customer service number. At least the lady who answered Jocelyn was very nice and tried to help but she has limited access to info and it does not seem that she has much influence over what happens. I kept on calling them on a daily basis for a week and a half and each time I call I was on hold for at least 30 minutes. I am not exaggerating another time I was on hold for one hour and 5 minutes.. So to make a story short. I had to pay almost two hundred dollars extra for the car due to storage fees. So after they picked up the car it took them about another week to get it to the port. As of now the car is still seating at the port supposedly in FL. I call and call and every time I get told that the car will be shipped "sometime this week but I never get a date" because everything with these people is always an estimate. Each time I call is a different excuse as to why the car has not been shipped. There is not enough staff at the port or something stupid or other. So it's been almost a month since I've been dealing with this ordeal. my recommendation is STAY THE HELL AWAY FROM THESE PEOPLE THEY ARE NOT SHIPPING COMPANIES THEY ARE BROKERS. It would not be so bad if they were responsible and actually knew what they were doing. Save yourself the headache and find someone else. I would give this company negative stars if I could. The only reason I put one star is because I am required to do so in order to be able to write the review.
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/12/2018 5:23:00 PM
Erick, We sincerely apologize for the inconveniences this delay has caused you. We appreciate your bringing this to our attention so that we have the opportunity to address and resolve your issues. A representative will be in touch with you to further assist you.