Company Response Review Report Review
Update on this Horrible Company

La Sean Davis Submitted this review about RoadRunner Auto Transport
Review made Live: 6/3/2018 5:57:00 PM
Update on the previous view I posted at the beginning of the week. 6/1/18 The response was put on Google from the OWNER that I would receive a call. I never received a call from the “OWNER” as stated in the google response. Still have not been able to get in Contact with anyone at Roadrunner Auto Transport. The car was received on Thursday on 5/31/18(4 days late) with plenty of damages to the vehicle. The windshield had a crack in and the check engine light was on which wasn’t when we got the car detail before they picked it up. When I booked this carry at no point in the conversation did they say that the car would be transferred multiple times before it arrive to its destination. Base on the contract and email I was suppose to be able to track my vehicle at any given time in their possession. I was not able to track the vehicle at anytime. I am continue to file a complaint on Roadrunners Auto Transport. The phone numbers listed you are not able to reach anyone. We have tried a lot of times. I will also be having the phone company to pull all the times I have tried to reach them. We left numerous message. One thing I didn’t say is that I have pictures of what the car looked like while they picked it up. I also have pictures on when it was deliver to the location. I would like for this to be resolved ASAP. I want a full refund and all repairs taken care. I also wanted the OWNER to call me directly.
Shipment Details
Origin:
Bastrop, Texas 78602
Pickup:
Late
Destination:
Michigan
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R227730
Quote or Order Cost:
$922

Car Condition
  • Vehicle was damaged
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/4/2018 8:09:00 PM
We sincerely apologize for the inconveniences you have experienced and for the damage that occurred during transport. Management will be reaching out you immediately to further assist you with your claim. We are currently experiencing a high volume of calls and apologize that you were unable to reach us. We deeply regret the experience you've had and strive to resolve your issues as soon as possible.