Company Response Review Report Review
Scam

Van Cardilli Submitted this review about RoadRunner Auto Transport
Review made Live: 11/1/2017 10:49:00 AM
Just found out that they do not have a driver for my area after booking about 6 months ago. They wanted me to drive my car to New Jersey or double the quote to pick up my car at my home. You would think that they would know this when I booked initially. They gave me the impression up front that my pick up and destination was not a problem. Not only that I had to call them to find out this information. What a disappointment and what a terrible company. Please do not book with Roadrunner.
Shipment Details
Origin:
Fairport, New York 14450
Pickup:
Never
Destination:
Fort Myers, Florida 33908
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$675
Quote or Order Cost:
$1100

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 11/1/2017 9:00:00 PM
We sincerely apologize for the inconveniences you experienced. Unfortunately we were unable to locate a driver for your specific route within the time frame needed. Thank you for your review as it will aid us in better serving our customers. We are currently making improvements and to work with carriers that have a wider span of pickup routes.