Review Report Review
Simply the WORST, but excellent at the classic bait and switch!!!

Harvey D. Submitted this review about RoadRunner Auto Transport
Review made Live: 1/3/2017 3:49:00 PM
Firstly, I received a number of quotes to ship my son's Jeep from Washington to Louisiana with most of them being around the $1,000 mark, while RoadRunner quoted $1,334. I decided to pay the extra money to ship with via RoadRunner as I was led to believe that their service would be both superior and reliable knowing that I needed the vehicle to depart in two to four days. Kyle promised me that this would not be an issue and that I would hear back from dispatch relatively immediately with transport likely within 48 hours. Naturally, a deposit was provided.

In making a long story short, calls to Kyle over the next seven days went unanswered with others from RoadRunner calling me back eventually with more lies and promises of shipping the following day. Calls to the manager also went unreturned and after ten days had passed, as well as a missed flight to see my son off to university frustration was certainly settling in. At this point in the game, I was out $600 in airfare and more importantly was unable to take my son to university awaiting to drop his vehicle with continuous promises of tomorrows.

RoadRunner knew from the outset of my timetable and the fact that I was to be on a flight on August 24, 2016. Somehow it appears that on both occasions that they booked a driver that there was a breakdown necessitating canceling my outbound transport?!? Finally, when I called dispatch for the eleventh time on August 29, 2016, I was informed that I could either pay them $1,550 now to ship the vehicle or they would be happy to cancel my contract and waive the non-refundable fee. In translation, another $216 surcharge after 11 days of false promises or the threat of contractual termination. In desperation, I accepted their terms with a confirmed transport for August 31, 2016 with drop-off on September 6, 2016. The vehicle was in fact delivered on September 11, 2016.

ROADRUNNER is simply the WORST company to do business with complemented by a dedicated office of deceitful compliant liars expert in the old bait and switch. Heed my words: "Stay far, far away from RoadRunner Auto Transport. No one else could be worse or more deceitful!?!
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Louisiana
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R159789
Quote or Order Cost:
$1550